Help
Frequently asked questions
Quick answers about buying, reading, delivery, refunds and your account.
Buying books
Do I need an account to buy?
Yes. Sign in with your email and password, or create an account. New accounts confirm their email address before checkout.
Use the same account in the app so your purchases appear in your library.
How do I pay?
Payments are handled by PayHere. After you review the total, you continue to PayHere's secure payment page, which shows the payment options available for your order.
StorySpace never sees or stores your full card details.
I paid, or closed the payment page, but my order isn't confirmed. What now?
An order is confirmed only when PayHere tells StorySpace directly that the payment succeeded. Coming back to the site from PayHere does not confirm it on its own.
If confirmation is slow, the order appears under Orders once PayHere confirms it. If you cancelled at PayHere, you can start the checkout again.
Where can I find my receipt?
Every completed order has a receipt. Sign in and open Orders to view it.
Reading and listening
Where do I read or listen to my books?
E-books and audiobooks are read and played in the StorySpace app for iOS and Android. Sign in with the same account you bought with and your books are in your library, with nothing to re-download and no codes to enter.
Are there free books?
Yes. Books marked Free cost nothing to read or listen to in the StorySpace app.
Do I own the e-books and audiobooks I buy?
You get a personal licence to read or listen in the StorySpace apps for your own use. You can't copy, share or resell the content.
If a publisher later withdraws a book, readers who already bought it keep access unless we're legally required to remove it.
Refunds
Can I get a refund?
Contact us at [SUPPORT EMAIL] with your order details. Our team reviews every request, and approved refunds go back to your original payment method through PayHere.
Our Terms of Service explain your rights. Nothing here affects your statutory rights as a consumer.
Your account
I forgot my password.
On the sign-in page, choose Forgot password and we'll email you a link to set a new one.
How do I delete my account?
Sign in and open Account, then Privacy. You can give yourself 14 days to change your mind, or close the account straight away. If you close it straight away, it can't be recovered.
Who can write a review?
Anyone who bought any edition of a book can review it in the StorySpace app. Free books can be reviewed by any signed-in reader. Our moderators may remove reviews that break our guidelines.
Publishing on StorySpace
I'm an author or publisher. How do I sell my books on StorySpace?
StorySpace has a self-serve publisher portal where you add your books, upload each format, set prices and submit each edition for review. Our team checks every edition before it goes on sale.
To get started, contact us at [SUPPORT EMAIL].
Contact
How do I contact StorySpace?
Email [SUPPORT EMAIL]. Include your order number if your question is about an order.
See also our Terms of Service and Privacy Policy.